Refund policy

Returns & Refunds

At The Collection, every piece is printed specifically for you the moment you order. This helps us maintain high quality while reducing waste.

We want you to love your art! If something isn't right, here is how we can fix it together.

1. Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, we’ve got you covered. You don't even need to send it back.

• How to claim: Within 30 days of delivery, just reply to your order confirmation email or message us at thecollection.support@gmail.com

• What to include: Send us a quick photo of the issue and let us know if you prefer a free reprint or a full refund. We’ll handle the rest!

2. Shipping & Address Issues

Please make sure your delivery address is 100% correct at checkout. We cannot offer free replacements or refunds for address mistakes made by the customer. If a package comes back to our warehouse because of an incorrect address, we can ship it again, but you will just need to cover the new shipping cost.

3. Lost Orders

If your tracking stops updating and the carrier confirms the package is lost in transit, don't worry. We will ship a brand-new replacement to you at absolutely no extra cost.

4. Still have questions?

We’re always here to help you get the art you love. Just hit "reply" to any of our emails or reach out directly to 📧 thecollection.support@gmail.com